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The true nature of the labor shortage in retail: is it the 800 hours a year taken away by training?

Reducing the burden on field leaders through the digitalization of education.

In the retail industry, there is a demand for the standardization of customer service skills and the improvement of customer satisfaction through multilingual support. Training for new staff and foreign staff can become a significant burden for on-site leaders, potentially impacting their primary duties. By digitizing training, it is important to reduce the time on-site leaders are tied up and to improve operational efficiency. 【Usage Scenarios】 - Training new staff in customer service skills - Educating multilingual staff on product knowledge - Sharing information about new products 【Effects of Implementation】 - Reduced burden on on-site leaders - Shortened training time - Improved quality of customer service